First, we're sorry you're having an issue purchasing a subscription.
7230 Error
A 7230 error indicates that your bank has declined the transaction, meaning they are unwilling to accept the payment. This could be due to various reasons, including fraud checks, incorrect payment details, or other bank-specific policies.
If you have a PayPal account, it utilizes a different clearing system and typically functions when credit or debit cards fail.
Through our site, you can verify the card number, expiration date, and CVV on file with Braintree. The most common issue may be expired cards.
7232 Error
A 7232 is similar, but it's not necessarily the issuer of the card that's rejecting the payment request. This error indicates a problem with the transaction being processed, not necessarily an issue with the payment method itself. Typically, this error points to issues with your bank or payment processing network. You may need to contact your bank for more information.
You should wait a few hours and retry if it's an intermittent error. If it fails several times, it's probably not a temporary glitch. You will need to pay with a different card or through PayPal or Apple/Google via their app store.